PRIVACY POLICY

Effective Date: August 2025

At The Long Barn, we are committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you make a booking, use our website, or stay at our self-catering holiday cottage.

1. INFORMATION WE COLLECT

We may collect and process the following personal information:

• Contact details: Name, email address, phone number, home address.
• Booking information: Dates of stay, number of guests, payment details (processed securely).
• Correspondence: Any messages or inquiries you send us via email or booking platforms.
• Technical data: IP address, browser type, and usage data if you visit our website.

2. HOW WE USE YOUR INFORMATION

We use your personal data to:

• Process and manage your booking.
• Communicate with you regarding your stay.
• Meet legal obligations (e.g., guest registration requirements).
• Improve our services and ensure a smooth guest experience.
• Send occasional updates or offers (only with your consent).

3. LEGAL BASIS FOR PROCESSING

We process your data based on the following grounds:

• Contract: To manage your booking and provide the service you requested.
• Legal obligation: To comply with local guest registration or tax laws.
• Consent: For marketing communications, if you opt in.
• Legitimate interests: For improving our services and communication.

4. DATA SHARING

We do not sell your personal data. We may share your data with:

• Payment providers for secure processing (e.g., Stripe).
• Booking platforms (e.g., Airbnb, Booking.com), subject to their own privacy policies.
• Authorities if required by law (e.g., for guest registration or emergencies).
• Service providers (e.g., cleaners, maintenance personnel) when necessary for your stay.

5. DATA RETENTION

We retain your personal data only as long as necessary:

• Booking records are retained for 6 years for legal and tax purposes.
• Marketing preferences are retained until you opt out.
• Website analytics are anonymized and retained per our analytics provider’s policies.

6. YOUR RIGHTS

Under data protection laws, you have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent (e.g., to marketing).
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at: hello@thelongbarn.wales

7. SECURITY

We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

8. THIRD-PARTY LINKS

Our website or communications may include links to third-party websites. We are not responsible for their privacy practices.

9. CHANGES TO THIS POLICY

We may update this privacy policy occasionally. The latest version will always be available on our website.

10. CONTACT US

If you have questions about this privacy policy or your personal data, contact:

The Long Barn
Email: hello@thelongbarn.wales
Phone: +44 (0) 7977 544392
Address: Shoals Hook Farm, Shoals Hook Lane, Haverfordwest, Pembrokeshire SA61 2XN